Upgraded plan and still got notified forms will be disabled

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    Asked on August 19, 2015 at 03:23 AM

    Hi there, I received the below message even though I have upgraded my account. Please help.


    Dear cyndiespiegel, 

    You have currently reached the limits of your account. Your forms will be disabled Wednesday at 12pm EST. Free accounts are limited to 10 payments per month. 

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm, 

    JotForm Team
  • Profile Image
    Answered on August 19, 2015 at 04:51 AM

    I have checked your account and your are on the Yearly bronze plan, is this the plan you recently upgraded to? If so your account should not sent anymore upgrade notification messages.

    Please let us know if you keep receiving the emails