What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Having trouble with Stripe integration.... not sure if it is the form or Stripe company itself. Any suggestions on how I can speak to someone on this

    Asked by ColleenMountain on August 19, 2015 at 01:23 PM
    company OR how
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    JotForm Support

    Answered by Kiran on August 19, 2015 at 03:03 PM

    I believe that you are referring to your JotForm titled Acoustic Analysis Request form. I've verified one of my JotForms with test Stripe account and was able to submit normally. As I tried to submit your JotForm using test credit card, it displayed that the card was declined which is normal.

    Do you see any error message while making the payment? Please provide us with more information on the issue that you are experiencing so that we can guide you in the right direction.

    We will wait for your response. Thank you!