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    Paypal Pro: invalid merchant configuration error

    Asked by Sayles4CityCouncil on August 19, 2015 at 06:39 PM

    I'm having the same issue with the "

    This transaction cannot be processed due to an invalid merchant configuration." error message. When choosing the paypal link, I can process payments just fine. However, when using the credit card option, I'm given the error message. Any help you can provide is appreciated.

     

    http://www.laurieannesayles.org/#!donate/cr9u

    http://www.laurieannesayles.org/#!name-your-own-contribution/c1ps8

     

    paypal pro
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    JotForm Support

    Answered by Welvin on August 19, 2015 at 06:44 PM

    As stated in the original thread, the issue is with Paypal Pro Settings in your Paypal Account. It's either the Paypal Pro is not yet enabled in your account or you do not agree to the billing agreement in your Paypal Pro settings.

    You should contact Paypal and ask them to enable Paypal Pro in your account. Or, try doing it in this page:

    https://www.paypal.com/webapps/mpp/paypal-payments-pro

    Click "Get Started Today" button and that should take you to another page where you can see number to call or signup online.

    Thanks