What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Paypal Pro: invalid merchant configuration error

    Asked by Sayles4CityCouncil on August 19, 2015 at 06:39 PM

    I'm having the same issue with the "

    This transaction cannot be processed due to an invalid merchant configuration." error message. When choosing the paypal link, I can process payments just fine. However, when using the credit card option, I'm given the error message. Any help you can provide is appreciated.





  • Profile Image
    JotForm Support

    Answered by Welvin on August 19, 2015 at 06:44 PM

    As stated in the original thread, the issue is with Paypal Pro Settings in your Paypal Account. It's either the Paypal Pro is not yet enabled in your account or you do not agree to the billing agreement in your Paypal Pro settings.

    You should contact Paypal and ask them to enable Paypal Pro in your account. Or, try doing it in this page:


    Click "Get Started Today" button and that should take you to another page where you can see number to call or signup online.