How to download files to a backup hard drive?

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    dcjames
    Asked on August 19, 2015 at 07:22 PM
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    victor
    Answered on August 19, 2015 at 09:20 PM

    Hi James,

    I think you are referring on backing up the submission data. On your My Form page, select the form and click on the SUBMISSION button.

     

    At the end of the page you will find a grid table. You can export the data into CSV, Excel, or PDF. You may also download all uploaded files here.

    Regards

    Victor M Larrea

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    dcjames
    Answered on August 20, 2015 at 07:40 AM
    I tried this process but I'm getting error msg that the files are not
    downloading. And I have over 127 video files to download
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    Jan
    Answered on August 20, 2015 at 09:46 AM

    There is actually a limit in using the "Download All Uploads" options. You can only download a total of 250mb. It will fail initially the download if it is more than 250mb. Please try downloading the uploads one by one.

    Hope that helps. Thank you.