What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to download files to a backup hard drive?

    Asked by dcjames on August 19, 2015 at 07:22 PM
    download submission files backup
  • Profile Image

    Answered by victor on August 19, 2015 at 09:20 PM

    Hi James,

    I think you are referring on backing up the submission data. On your My Form page, select the form and click on the SUBMISSION button.

     

    At the end of the page you will find a grid table. You can export the data into CSV, Excel, or PDF. You may also download all uploaded files here.

    Regards

    Victor M Larrea

  • Profile Image

    Answered by dcjames on August 20, 2015 at 07:40 AM
    I tried this process but I'm getting error msg that the files are not
    downloading. And I have over 127 video files to download
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    JotForm Support

    Answered by Jan on August 20, 2015 at 09:46 AM

    There is actually a limit in using the "Download All Uploads" options. You can only download a total of 250mb. It will fail initially the download if it is more than 250mb. Please try downloading the uploads one by one.

    Hope that helps. Thank you.