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    Multi line fields come out as a single line on PDF downloads.

    Asked by CCHNEWACCOUNTS on August 20, 2015 at 12:07 PM

    My form has a multi line filed for a customer signature.  When I download a submitted form as a PDF, the signature field appears as a single line.

    Can I force the downloaded PDF to show multiple lines for this field, even though it's empty?

    Page URL:
    https://secure.jotform.co/form/50953099421862

    Screenshot
    pdf downloads single line line
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    JotForm Support

    Answered by Welvin on August 20, 2015 at 03:40 PM

    Please try customizing the PDF. You have to access the form submissions page: https://www.jotform.com/help/269-How-to-view-Submissions.

    In the form submissions page, click the "Get PDF" button and click "Customize PDF" from the dropdown:

     

    Hover to the field, find and click-hold the resize button and drag down to adjust:

    Thanks