What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Are your servers down?

    Asked by adamklusek on August 20, 2015 at 02:35 PM

    I am making a call to getFormSubmissons() and have been receiving  504 Gateway Timeout?

  • Profile Image

    Answered by pigglywigglymidwest on August 20, 2015 at 02:52 PM

    We've been getting this all day, I still have not got a response from Jotform on it.

  • Profile Image
    JotForm Support

    Answered by david on August 20, 2015 at 06:32 PM


    We did a data center mobility test earlier and it looks like there are some residual affects.  We have been experiencing pockets of lag and certain resources being unavailable today.  This could be what is affecting both of you.

    If you continue to receive the timeout issues, let us know and we will forward this to our developers to have a closer look.

    @pigglywigglymidwest, I personally responded to your thread here:


     And you have at least one post under another issue that is unrelated:


    We are doing the best we can to get things back to normal.  If you wouldn't mind keeping your questions to a single thread it would be greatly appreciated.