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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    iphone & ipad functionality issues

    Asked by georgias714 on August 20, 2015 at 03:31 PM

    My people are having difficulty using an iphone and ipad to register on the jotform site.

    I am using a secure site. 

    Is there something I need to do?

    I have a number of different programs and each have their own registration page but they all seem to be having issure with people being able to register using an ipad or iphone. 

    Thank you,

    Georgia

    Page URL:
    https://secure.jotformpro.com/form/51447575977977

    ipad JotForm different site
  • Profile Image
    JotForm Support

    Answered by mert on August 20, 2015 at 04:06 PM

    Hi,

    Maybe you can apply mobile responsive widget to your forms. It makes your forms fit into screen of your mobile devices; also it is easy to use.

    Here is the instructions:

     

    First, click to "Widgets". You will see the "Mobile Responsive" widget, just drag and drop it to your form wherever you want. It's all done.  It is not visible and you don't need to setup anything.

     

     

    If it isn't solve your problem, please contact us. We can look for another solutions. 

  • Profile Image

    Answered by georgias714 on August 20, 2015 at 04:40 PM
    New response received
    Thank you so much for your quick reply.
    I’ll let you know if it addresses the issue.
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd, Ste #212
    Tustin, CA 92780
    (714) 975-9941 – Direct
    (888) 770-6898, ext 103
    (714) 564-8335 – Fax
    georgia@expanding-horizons.com
    www.ehincentives.com
    [image: EHLogo_Color]
    ...
  • Profile Image

    Answered by georgias714 on August 20, 2015 at 05:40 PM
    New response received
    I added the Mobile Responsive widget to all my forms and although it is
    better there are still several required fields that show up funny and they
    cannot be completed, thus inhibiting someone from submitting their form.
    e.g.: https://secure.jotformpro.com/form/51325839919971
    The birthday & gender fields show up differently on the Guest 1 and Guest 2
    and yet I know I just copied, moved and relabeled them.
    I cannot find a way to enlarge the birthdate field as it is one of the
    pre-done quick boxes.
    This is only a problem on the iphone and the ipad…it works fine on my
    android tablet.
    Please advise.
    Thank you!
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd, Ste #212
    Tustin, CA 92780
    (714) 975-9941 – Direct
    (888) 770-6898, ext 103
    (714) 564-8335 – Fax
    georgia@expanding-horizons.com
    www.ehincentives.com
    [image: EHLogo_Color]
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on August 20, 2015 at 10:44 PM

    Hi Georgia,

    They looks the same when I checked it using IOS emulator:

    Can you point us what's wrong here? Any screenshot of the problem is greatly appreciated.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on August 20, 2015 at 10:45 PM

    By the way, if you have embedded the forms, please use our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Thanks

  • Profile Image

    Answered by georgias714 on August 24, 2015 at 01:45 PM
    New response received
    I have not embedded the forms – they pop up in a separate window. I think
    that may be an issue.
    As for your previous e-mail, I could not see the screen shots, they did not
    open up in the e-mail.
    Regards,
    Georgia Shoemaker
    Expanding Horizons
    17581 Irvine Blvd, Ste #212
    Tustin, CA 92780
    (714) 975-9941 – Direct
    (888) 770-6898, ext 103
    (714) 564-8335 – Fax
    georgia@expanding-horizons.com
    www.ehincentives.com
    [image: EHLogo_Color]
    ...