What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't use creditcard payments with paypal pro

    Asked by bartbijen on August 21, 2015 at 07:33 PM

    Dear Jotforms.


    I have an issue with credticard payment. I have connected our dutch PayPal account to my Creditcard from and tried to do a test payment. It did not came through. I am 100% sure that this account should accept creditcard payments as I am using paypal buttons on other sites where creditcard payments are working for me.


    to get on the right test page: http://www.caminhoslanguagecentre.com/index.php/more/creditcard-payment 


    login: caminhos

    pass: brasil

    Page URL:

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    Answered by Boris on August 21, 2015 at 11:36 PM

    This is the form in question:


    I have logged into your JotForm account to check, and I do not see either Incomplete Payments, or even regular Submissions for that form.

    If a Submission of your form is successful, it should show as an Incomplete Payment until the payment is processed. Once the payment is processed, and if you have enabled your PayPal Pro IPN, the submission should become complete and show in the main panel as a regular submission.

    Can you please try making a submission again to see if it will show up in your submissions page - either as an Incomplete Payment or as a Submission.

    I have cleared your form cache, in case it helps. Please let us know how it goes.

  • Profile Image

    Answered by bartbijen on August 22, 2015 at 07:40 AM

    I have tried to do a creditcard payment again through: http://www.caminhoslanguagecentre.com/index.php/more/creditcard-payment

    This is the message I see:

    Van: JotForm Support Forum [mailto:noreply@jotform.com]
    Verzonden: zaterdag 22 augustus 2015 5:36
    Aan: bartbijen@gmail.com
  • Profile Image

    Answered by Boris on August 22, 2015 at 10:30 AM

    I'm afraid that your image didn't come through to our forum software. Can you please go directly to this thread in your browser, and attach the image here:


    You can read this post on How to add screenshots / images to questions in Support Forum.

    We will await your response. Thank you.

  • Profile Image

    Answered by bartbijen on August 22, 2015 at 03:47 PM

    here the picture

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    JotForm Support

    Answered by Welvin on August 23, 2015 at 12:12 AM

    You are currently using our Paypal Pro Payment Integration. Please be informed that Paypal Pro is only available for Paypal Account that is created inside the US, UK and Canada.

    You can check it here: https://developer.paypal.com/docs/classic/howto_product_matrix/.

    Your location is in the Netherlands and Paypal Pro is not yet available in this country. Please use Paypal Standard instead: