What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade a starter account to the Bronze account

    Asked by globalmacitadmin on August 24, 2015 at 11:04 AM


    We setup a starter account with the url of http://form.jotform.us/jsform/51025809095152


    This account is saying it's over quota. We'd like to upgrade it to the $19 account, as soon as possible. Is there any way to expedite this and get the account upgraded. I will provide billing information if so. 




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    JotForm Support

    Answered by ashwin_d on August 24, 2015 at 01:34 PM

    Hello globalmacitadmin,

    Upon checking your form #51025809095152, I found that it is associated with a guest account. This type of accounts are created if you do not sign up / sign in to your account and start building forms.

    I have moved your form to your account with username "globalmacitadmin". Please go ahead and upgrade your account to desired plan:  http://www.jotform.com/myaccount/billing 

    Thank you!