how do i get a refund for my subscription?

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    zubeida
    Asked on August 24, 2015 at 11:26 PM

    I purchased the upgrade and i no longer want that. I read that there is a money back guarantee, how does that work? 

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    Sammy
    Answered on August 25, 2015 at 03:25 AM

    We usually cancel the paid subscriptions and then refund it for the days remaining in the plan purchased.

    If it is a recent payment a full refund will be made. Please let us know how we can be of assistance, I can see that you have requested a subscription cancellation

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    zubeida
    Answered on August 25, 2015 at 04:19 AM

    Yes i have cancelled my subscription, but havent received any refund for the remaining days. 

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    Sammy
    Answered on August 25, 2015 at 04:23 AM

    The default cancellation usually marks the plan for cancellation at the end of the current subscription period, If you want I can initiate the immediate cancellation and refund you the amount since I see you paid on 20th.

    Please let us know of the way forward

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    zubeida
    Answered on August 26, 2015 at 04:33 AM

    yes i would like to cancel the subscription immediately and have my refund please. thank you

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    Sammy
    Answered on August 26, 2015 at 06:02 AM

    I have initiated the cancellation and refunded $6.63, the other $3.32 has already been charged for the days used (10)

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    zubeida
    Answered on August 26, 2015 at 06:03 AM

    thank you!

     

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    zubeida
    Answered on December 03, 2015 at 01:22 AM

    Hi Sammy. 

     

    Could you help me cancel my subscription, and downgrade immediately Please? and advise me on the refund. Thank you. 

    I would appreciate you speedy response. 

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    Chriistian
    Answered on December 03, 2015 at 04:56 AM

    Hi,

     

    I have moved your concern on a separate thread so we can better assist you. You can check the thread here: http://www.jotform.com/answers/716855. We will attend to your concern on that thread accordingly.

     

    If you have any other question, please fee free to contact us again by creating a new thread.
    Regards.