What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how do i get a refund for my subscription?

    Asked by zubeida on August 24, 2015 at 11:26 PM

    I purchased the upgrade and i no longer want that. I read that there is a money back guarantee, how does that work? 

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    Answered by Sammy on August 25, 2015 at 03:25 AM

    We usually cancel the paid subscriptions and then refund it for the days remaining in the plan purchased.

    If it is a recent payment a full refund will be made. Please let us know how we can be of assistance, I can see that you have requested a subscription cancellation

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    Answered by zubeida on August 25, 2015 at 04:19 AM

    Yes i have cancelled my subscription, but havent received any refund for the remaining days. 

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    Answered by Sammy on August 25, 2015 at 04:23 AM

    The default cancellation usually marks the plan for cancellation at the end of the current subscription period, If you want I can initiate the immediate cancellation and refund you the amount since I see you paid on 20th.

    Please let us know of the way forward

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    Answered by zubeida on August 26, 2015 at 04:33 AM

    yes i would like to cancel the subscription immediately and have my refund please. thank you

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    Answered by Sammy on August 26, 2015 at 06:02 AM

    I have initiated the cancellation and refunded $6.63, the other $3.32 has already been charged for the days used (10)

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    Answered by zubeida on August 26, 2015 at 06:03 AM

    thank you!

     

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    Answered by zubeida on December 03, 2015 at 01:22 AM

    Hi Sammy. 

     

    Could you help me cancel my subscription, and downgrade immediately Please? and advise me on the refund. Thank you. 

    I would appreciate you speedy response. 

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    JotForm Support

    Answered by Chriistian on December 03, 2015 at 04:56 AM

    Hi,

     

    I have moved your concern on a separate thread so we can better assist you. You can check the thread here: http://www.jotform.com/answers/716855. We will attend to your concern on that thread accordingly.

     

    If you have any other question, please fee free to contact us again by creating a new thread.
    Regards.