Conditional formatting not working for another user

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    Asked on August 25, 2015 at 05:21 AM



    One of our customers is using a form and having a serious problem


    none of the conditional formatting seems to be working, they are unable to use another browser and have cleared all caches on this one, I have included a screenshot they forwarded me to show you what I mean.

    I have tried to replicate the problem but have been unable to, any help would be appreciated



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    Answered on August 25, 2015 at 06:05 AM

    I have tested the form in my IE9 browser but was unable to replicate the issue, kindly ask the user to do the following

    1. Add the domain to their antivirus/firewall white-list

    2. Ask them to press F12 on the browser then refresh the page and check if any errors are logged in the console