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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Conditional formatting not working for another user

    Asked by dcallaghan on August 25, 2015 at 05:21 AM

    Morning,

     

    One of our customers is using a form and having a serious problem

     

    none of the conditional formatting seems to be working, they are unable to use another browser and have cleared all caches on this one, I have included a screenshot they forwarded me to show you what I mean.

    I have tried to replicate the problem but have been unable to, any help would be appreciated

     

     

    Page URL:
    http://www.jotform.com//?formID=51322967315354

    another JotForm problem uploads jpg
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    Answered by Sammy on August 25, 2015 at 06:05 AM

    I have tested the form in my IE9 browser but was unable to replicate the issue, kindly ask the user to do the following

    1. Add the cloudfront.com domain to their antivirus/firewall white-list

    2. Ask them to press F12 on the browser then refresh the page and check if any errors are logged in the console