What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "Only one entry is allowed" error is shown when submitting a form

    Asked by revengeofthespoons on August 26, 2015 at 08:11 AM

    sorry, only one entry is allowed is popping up when we go to have someone submit it. 

    <script type="text/javascript" src="//form.jotform.us/jsform/52313302317138"></script>

    Page URL:
    http://form.jotform.us/form/52313302317138

    message Getting one entry is allowed one entry entry
  • Profile Image

    Answered by Ben on August 26, 2015 at 08:35 AM

    I took a look at your form and I do not see the same error shown for me - I was able to simply submit it without any errors.

    Now since you have added JS embed code into the URL field, I do believe that you are actually trying to submit and getting an error on your website - not on the form directly (http://form.jotform.us/form/52313302317138).

    If that is true, please do give us the link to the page where the jotform is embedded so that we can take a look at help you resolve the issue.

  • Profile Image

    Answered by Ben on August 26, 2015 at 09:14 AM

    I just wanted to update you that my colleague BJoanna noticed that your form has a unique question limitation set.

    This is why you have seen this error - because the same option was selected again.

    Basically the limitation allows one option to be selected only once and in your case it is set up like so:

    Basically if you remove that limitation you will no longer have the same issue.

    Do let us know how it goes.