- JotForm SupportjonathanAnswered on August 26, 2015 at 04:01 PM
It will help us check on the problem if you share to us the URL of your jotform that have Visual Report and having the issue.
Can you also describe more how you "shrink the image size" ? Did you meant like this
As you can see on my screenshot image, I resize the chart but it doesn't break the chart image in the Visual Report Editor.
Let us know if issue persist.
- Jofrank0708Answered on August 26, 2015 at 04:08 PM
Yes exactly as you are showing I get a broken image link a high percentage of the time. When I have some extra time I'll do a screen record to capture it and send along.
It happens in all of my forms - not just one.
- JotForm SupportjonathanAnswered on August 26, 2015 at 05:23 PM
Thank you for the confirmation.
Can you please also tell us which browser you used when you encounter the problem? We recommend Chrome or Firefox as the preferred browsers.
In my test above, I was using Chrome at the time as well. Although I haven't able to reproduce the problem even on other browser like IE -- but IE is not the most reliable browser among the choices so it is not highly recommended.
We will wait for your next response with furtehr details.
- Jofrank0708Answered on August 26, 2015 at 08:50 PM
I use Chrome and Firefox. I'm not a user of IE - I have a Mac. :)
- JotForm SupportChriistianAnswered on August 27, 2015 at 02:29 AM
I also could not reproduce the issue. See screenshot below.
I see that you are using the recommended browsers. I suggest that you update them if you haven't updated yet.
If you already have your screenshots you can post it here so we can further check.