- kingkestAsked on August 26, 2015 at 04:01 PM
I am trying to change some conditions on my form. I have deleted and disabled multiple times but it keeps putting them back. I have reset cache on both my firefox and the form. When I preview the form it it still acts as though the conditions are active even though I have deleted or disabled them.
- JotForm SupportjonathanAnswered on August 26, 2015 at 07:48 PM
You must be trying to edit/update and save the conditions on the field itself. The modification/update will not be saved that way.
You need to navigate to the main settings like Setup & Embed >> Conditions >> Saved Conditions.
then, select the condition you want to edit/update. Open the condition, modify then save.
Hope this helps. Let us know if issue persist.
- kingkestAnswered on August 27, 2015 at 06:04 AM
This is showing where I disabled it.
I then hit finish and save on the form. I left the form to go to the FORUM and then went back to the form and then its back to not being disabled.
- JotForm Supportashwin_dAnswered on August 27, 2015 at 10:49 AM
Please let us know with which form you are having this issue with? The form #52376066480963 which you have shared above seems to have been deleted already. Please check the screenshot below:
Is the issue related to form #52384454663158? I did check this form and the conditions seems to be disabled already. I refreshed the form several time but it remained disabled. Please check the screenshot below:
Please check your form again and get back to us if the issue persists.