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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does the form keep reseting the conditions after i either delete or disable them?

    Asked by kingkest on August 26, 2015 at 04:01 PM

    I am trying to change some conditions on my form. I have deleted and disabled multiple times but it keeps putting them back. I have reset cache on both my firefox and the form. When I preview the form it it still acts as though the conditions are active even though I have deleted or disabled them.

    Page URL:
    http://www.jotform.com//?formID=52376066480963

    OR keep after cache preview and
  • Profile Image
    JotForm Support

    Answered by jonathan on August 26, 2015 at 07:48 PM

    You must be trying to edit/update and save the conditions on the field itself. The modification/update will not be saved that way.

    You need to navigate to the main settings like Setup & Embed >> Conditions >> Saved Conditions.

    then, select the condition you want to edit/update. Open the condition, modify then save.

    Hope this helps. Let us know if issue persist.

     

     

  • Profile Image

    Answered by kingkest on August 27, 2015 at 06:04 AM

    This is showing where I disabled it.

     

    I then hit finish and save on the form. I left the form to go to the FORUM and then went back to the form and then its back to not being disabled.

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 27, 2015 at 10:49 AM

    Hello kingkest,

    Please let us know with which form you are having this issue with? The form #52376066480963  which you have shared above seems to have been deleted already. Please check the screenshot below:

     

    Is the issue related to form #52384454663158? I did check this form and the conditions seems to be disabled already. I refreshed the form several time but it remained disabled. Please check the screenshot below:

     

    Please check your form again and get back to us if the issue persists.

    Thank you!