What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How come the Create button is unavailable for the users I created in my account?

    Asked by gjbeland on August 27, 2015 at 07:25 AM

    I am the admin of my account and I created users. When those users open their JotForm account, the ''Create'' button on top left of the screen is grey-ish and they can't click on it.

  • Profile Image

    Answered by victor on August 27, 2015 at 10:29 AM


    The reason for this is because your account is a sub-user account and that you can only create the jotfoms once you click on the folder shared with you right under the button and the Shared with you text.

    Once you do you will see that the button gets its not-washed out color and if you click it the forms can be created once again.

    Do let us know if you have any further questions.

    Best Regards,

    Victor M Larrea