What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications of submissions are not being forwarded to our email account

    Asked by antoni74 on August 27, 2015 at 11:25 AM

    Who can I speak with as to why the submissions aren't being forwarded to the email address. We've tested the email and it is working however the jot form submissions are not being sent to it. Even testing does not work. 

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    Answered by Ben on August 27, 2015 at 02:33 PM

    I see that you have already opened another thread here: https://www.jotform.com/answers/642115 to which my colleague has already replied to.

    Please do continue this over that same thread (instead of opening new threads) in order for us to be able to properly assist you.

    It will allow us to see what was tried and what has been working - and what has not. While it helps us, it will also help you resolve the issue faster.

    For these reasons, please do go to the thread here: https://www.jotform.com/answers/642115 and post your reply.

    Thank you for your understanding.