What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is our form disabled...?!? How do you turn off SSL...?!?

    Asked by goldenbrookvt on August 27, 2015 at 12:57 PM

    We have a free account, and now our form is already disabled, and we have nowhere near the limits you said we would...

    100 Monthly Submissions, 10 SSL Secure Submissions, 10 Receive Payments
     
    We did have the secure form on, so I think we exceeded the limit of 10 there, but now what about the other 90 entries we should get...? We did not expect so many entries per month, so I figured we would encrypt, but if that turns off form, and there is no way to get it back unencrypted and actually receive 100 entries per month, then we feel deceived... We thought that this platform would serve our rather small needs for free... Is that not the case...?
     
    I have altered the code here to not use https at all, and have unchecked any settings for secure, but it still is disabling the form. We really do not need SSL at all, so it is OK to not use https or encryption, but we cannot seem to get it off, or get the form back, even though we have a long way to 100 entries... ?!?!
     
    Please advise as to how we can get the form back, without going to paid level (which is too much $$ per month for small clients)...
     
    Thanks,
     
    PB InterWeb
    Burlington, VT
    Page URL:
    http://goldenbrookvt.com/reservations.html

    turn off how Submissions style encryption font
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    JotForm Support

    Answered by BDAVID on August 27, 2015 at 07:53 PM

    Your account can go over the limit whenever one of the three different limits is reached first. You will be able to receive more submissions until the counter resets on the first of the following month.

    Only for this time, we have reset the SSL submission counter, so you can continue with the 100 monthly submissions.

    If you need anything else, please open a new thread, we will be glad to assist you.