change designer

  • saitutto
    Asked on August 27, 2015 at 4:12 PM

    Hi, when I run the change of tariff plan I can't  longer edit my forms designer. How ? can you help me?

    thank you

    Jotform Thread 649426 Screenshot
  • Chriistian Jotform Support
    Replied on August 27, 2015 at 8:58 PM

    Hi,

     

    Are you referring to this form - http://www.jotformpro.com/form/52386977234972? I tried it on my end and I was not able to replicate the issue you are encountering.

    change designer Image 1 Screenshot 20

    Can you try to clear your form cache and browser cache and see if it will help?

     

    Do let us know if the issue still persists.


    Regards.

  • saitutto
    Replied on August 27, 2015 at 11:58 PM

    The problem to me with crome 44.0.2403.157 Version (64-bit) with safari is all ok, thanks a lot

  • Chriistian Jotform Support
    Replied on August 28, 2015 at 12:12 AM

    Hi,

     

    I have tested in Google Chrome version 44.0.2403.157 and I was not able to replicate the issue. Have you tried clearing your browser cache for chrome and see if it helps?

     

    We will wait for your response.

    Regards.