Error returned: MySQL server has gone away

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    sauers513
    Asked on August 28, 2015 at 11:05 AM

    Hi, 

    Someone submitted a form from out in the field today from their iphone, and received the following error:

    Oops! Error on query. 
    Error returned: MySQL server has gone away

     

    Any ideas?  He had trouble yesterday too. He took about 50+ pictures and only 30 some uploaded onto the form. 

     

    Thanks

    Steph

  • Profile Image
    BJoanna
    Answered on August 28, 2015 at 02:30 PM

    It was probably temporally problem. Where you able to reproduce the same error? 

    Please test it and inform us if you were able to reproduce it.

    Also please provides us ID your form or link of your website if you have embedded your from. 

    Also please note that recommended number of upload files is 25 per submission.

    Looking forward to your reply.