What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not found this form is disabled

    Asked by pvroom on August 30, 2015 at 11:37 AM

    I'm trying out your platform and like it very much. However, this morning all of my forms say

    The exact message showing in my app is "Form not found this form is disabled." I checked t be sure that I had not exceeded my account quota and I have not. Can you check to see what's going on and get my account reactivated? Thank you. Peter

    form not found form is disabled
  • Profile Image
    JotForm Support

    Answered by Welvin on August 31, 2015 at 03:22 AM

    Hi Peter,

    Our apologies. That is because your account has been auto suspended. One of your forms is tagged as a phishing form, but I checked and it's fine so I have reactivated your account. Your forms should be up now.

    Thanks

  • Profile Image

    Answered by toneharb on September 04, 2015 at 01:00 PM

    Me too

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    JotForm Support

    Answered by BJoanna on September 04, 2015 at 02:33 PM

    @toneharb

    I have checked your account and your account is autosuspended by the phishing filter because of the suspected phishing form you have: http://www.jotformeu.com/form/52465338664362 

    Inside of this form you are asking for user login credentials (password) and that is in violation of JotForm Terms of Use.

    Phishing - You agree that Company may terminate your JotForm Service immediately If a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately. 

    You must remove this field from your form and only then can the account be enabled once again.

    Let us know if you need further assistance.