What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upload Error Message

    Asked by jornadas2015 on August 31, 2015 at 05:56 AM

    Dear Sir or Madam,

    I’m writing to you because we have a problem with our form created through your website. When I try to send a form, the following message appears:

     

    UPLOAD ERROR

    FILE COULD NOT BE UPLOADED FOR SOME REASON

    PLEASE GO BACK AND FIX THE PROBLEM

     

    The attached file is correct and in the proper format. However, it always appears the same error message.

    I’m looking forward to receiving a solution as soon as possible.

    Thank you in advance for your help.

    Yours faithfully,

    Ángela Ortega

    Page URL:
    http://form.jotformeu.com/form/52022534127343

    Screenshot
    message problem format attached file
  • Profile Image

    Answered by Shadae on August 31, 2015 at 11:00 AM

    Hi Angela

    I do apologize for the issue that you are experiencing with your form uploads. I was able to replicate the issue when attempting to fill out your form.

    I however created a clone of your form and was able to successfully submit it with an uploaded image:

    Please remove your current upload file field and add it once again. If you are still having an issue please attempt to clone the form from your account.

    I hope this helps, please inform us if you are still experiencing an issue.

    Thank you