What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded this account

    Asked by meggycomer1 on August 31, 2015 at 10:15 AM


    I upgraded this account on 8/26 but the current information here is not reflecting that.  I do have another account that was suspended for "phising".  Since I am new at this, I was only testing it.  It's possible that the upgrade was credited to my account under the e-mail of "mcomer@sylvanainstitute.com".  The account I'd like to use is under the e-mail of "mocc717@gmail.com) since I have the forms finished under this account.


    Please let me know what I should do.



    Meg Comer

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    JotForm Support

    Answered by david on August 31, 2015 at 12:50 PM


    Since you paid via purchase order, these subscription need to be applied manually.  I updated your account to reflect your Bi-Yearly Silver subscription and your account should now show as Silver.

    If you have any further questions, let us know and we will be happy to help.

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    Answered by meggycomer1 on August 31, 2015 at 01:02 PM

    Thanks!  I see it now.

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    JotForm Support

    Answered by david on August 31, 2015 at 02:12 PM

    Glad to hear it!  If there is anything else we can assist you with, just let us know.