I upgraded this account

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    meggycomer1
    Asked on August 31, 2015 at 10:15 AM

    Hi,

    I upgraded this account on 8/26 but the current information here is not reflecting that.  I do have another account that was suspended for "phising".  Since I am new at this, I was only testing it.  It's possible that the upgrade was credited to my account under the e-mail of "mcomer@sylvanainstitute.com".  The account I'd like to use is under the e-mail of "mocc717@gmail.com) since I have the forms finished under this account.

     

    Please let me know what I should do.

     

    Thanks!

    Meg Comer

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    david
    Answered on August 31, 2015 at 12:50 PM

    Hi,

    Since you paid via purchase order, these subscription need to be applied manually.  I updated your account to reflect your Bi-Yearly Silver subscription and your account should now show as Silver.

    If you have any further questions, let us know and we will be happy to help.

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    meggycomer1
    Answered on August 31, 2015 at 01:02 PM

    Thanks!  I see it now.

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    david
    Answered on August 31, 2015 at 02:12 PM

    Glad to hear it!  If there is anything else we can assist you with, just let us know.