What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will Authorize.net changes affect Jotform?

    Asked by WCAA2012 on August 31, 2015 at 11:43 AM

    We want to ensure we can continue to collect payments using Authorize.net through our Jotform without interruptions. Will this be the case with the following changes from Authorize.net? Thanks! ~Ellen

     

    Security Certificate Upgrades to api.authorize.net

     

      

    As part of our continuous upgrades to enhance system performance and security, on September 21, 2015, we are upgrading api.authorize.net to new security certificates, which are signed using Security Hash Algorithm 2 (SHA-2) and 2048-bit signatures. 

    These upgrades were already completed on secure.authorize.net in May. If your website or payment solution connects to api.authorize.net and any updates are necessary to use the new certificates, please refer to this blog post in our Developer Community, which has all of the certificate information you and your developer will need for this update. Our sandbox environment has already been updated so that you can validate that your solution will continue to work using SHA-2 signed certificates, prior to September 21st.

    After the update is complete on September 21st, any website or payment solution that connects via api.authorize.net that cannot validate SHA-2 signed certificates will fail to connect to Authorize.Net's servers. 

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    Transaction ID Changes

     

      

    In October of this year, due to system updates, it will be possible to receive Authorize.Net IDs (Transaction ID, Batch ID, etc.) that are not in sequential order. 

    Currently, if you receive a Transaction ID of "1000," you could expect that the next Transaction ID would not be less than 1000. However, after the updates, it will be possible to receive a Transaction ID less than the one you previously received. 

    If your system has any functionality that expects Authorize.Net-generated IDs to be sequential, please update it immediately so that you will not see any disruptions to your solution.

    Additionally, please make sure that your solution does not restrict any Authorize.Net ID field to 10 characters. If you are required to define a character limit when storing any of our IDs, the limit should be no less than 20 characters. 

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    TLS Remediation for PCI DSS Compliance

     

      

    As you may already be aware, new PCI DSS requirements state that all payment systems must disable TLS 1.0 by June 30, 2016. To ensure that we are compliant ahead of that date, we will be disabling TLS 1.0 first in the sandbox environment and then in our production environments. Both dates are still to be determined, but please make sure your solutions are prepared for this change as soon as possible. 

    For more information, including updates to the dates we anticipate disabling TLS in each environment, please refer to our previous blog post. We will also send another email about TLS once we have a final date in place. 

    JotForm Affect POST
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    Answered by Ben on August 31, 2015 at 02:25 PM

    Thank you for contacting us. I believe that this was already updated for our code when it was mentioned by them earlier this year.

    However I will raise this to them to check and confirm that everything will be running properly - the required updates are in place.

    As soon as they inspect this they will get back to you through this thread.

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    Answered by WCAA2012 on August 31, 2015 at 02:31 PM

    Hi Ben, thank you so much for double checking on this!

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    Answered by Ben on August 31, 2015 at 03:43 PM

    You are welcome :)

    We do keep ourselves updated, but checking it once again is always a good thing :)

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    JotForm Support

    Answered by NeilVicente on September 02, 2015 at 02:56 AM

    @WCAA2012

    You will not have to worry or change anything on your end. Our payment integration is future-proof and is compatible with the changes being implemented or to be implemented by Authorize.Net.

    If you have any other questions, please free to contact us again.

    Thanks!

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    Answered by Ellen  on September 02, 2015 at 09:31 AM

    Neil, that's wonderful news, many thanks! 

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    JotForm Support

    Answered by Jan on September 02, 2015 at 12:52 PM

    On behalf of my colleagues, you are welcome. Let us know if you need any help. Thank you.