What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked your account and you currently do not have any submissions. You are no where near your quota. It looks like you may have upgraded your account, rather than the account of the person sharing the form with you. Since the form is in the account "vpicu". That is the account that would need to be upgraded.
If you would like, we can refund your most recent subscription payment, since it is likely the incorrect account that was upgraded.
You could then upgrade the "vpicu" account to restore your forms.