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    Users Session URL" appears blank when they go back to make changes

    Asked by carriage on August 31, 2015 at 04:47 PM

    I have an ongoing issue where our customers use their "link to edit" and some are fine and others appear blank. We have done all the necessary testing to determine if it is a user error - browser caches, internet outages etc.

     

    This particular client needed to fill out the form twice using the same email - but for different events. Is this why the data is not visible? Did one submission "cancel out" the other?

     






    session
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    JotForm Support

    Answered by EltonCris on August 31, 2015 at 10:43 PM

    No, it should be possible even if they fill the same information on the form since data are fetched from the server according to the form ID and it's unique submissions ID. Unless the original submission is blank and does not contain any data. Can you provide us an example edit URL where data are not populated to the form? We'll check and investigate it here. Thanks!

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    Answered by carriage on September 01, 2015 at 04:37 PM

    This is an example. It appears blank, but it was completed almost until the end (she did not click submit)

     

    http://form.jotform.us/form/51876878575175?session=shorty1956@gmail.com
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    JotForm Support

    Answered by EltonCris on September 01, 2015 at 07:22 PM

    That's weird, I can't seem to reproduce the problem. Here's my test:

    http://form.jotform.us/form/51876878575175?session=shorty19561@gmail.com

    When I look at your first form, I found out that you are not using email as the session value but instead the event name. This might be the reason why you can't pull the data using email. Please ask him to enter the event name on the session URL instead, that should solve it. Or you can modify your session URL on your first form to use email so any future session URLs will use emails.

    So the correct session URL should be http://form.jotform.us/form/51876878575175?session=myEVENTname

    myEVENTname - Replace this with the actual event name

    Hope this information helps!

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    Answered by carriage on September 02, 2015 at 11:18 AM

    I have had this problem before and was told to change it to the email because event names have spaces in them and depending on the email client might cause problems. We had the same issue when it was event name - due to the spaces My Event Name (for example)

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    JotForm Support

    Answered by EltonCris on September 02, 2015 at 12:34 PM

    @carriage 

    Yes you are right about the possible problem when using the event name. Though on your first form, the session URL was not changed to {email}. This is the reason why the problem persists. 

    So to correct it, open your first form thank you message and update the link with the following.

    http://form.jotform.us/form/51876878575175?session={email} 

    Unfortunately, you can't pull out the data on the existing sessions that was previously setup with event names. This changes only applies to new sessions.

    If you need clarifications, please let us know. Thanks!