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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Captcha sometimes not working

    Asked by ctphoto on September 01, 2015 at 04:16 PM

    Had this issue some time ago. Removed the captcha option. Now trying to add it back in but using iFrames this time. It works sometimes for some people, but not all. I have no issues with Mac OS X Safari browser.

    Page URL:

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    JotForm Support

    Answered by jonathan on September 01, 2015 at 08:40 PM

    I checked and test your form http://www.jotformpro.com/form/30324258190953  on the website but so far I did not find issue with the loading of the Captcha widget.

    What I did noticed was a difference in protocol on the embedded form and your website page. The form was embedded using its secure URL (https), while the website doesn't seem to using secure certificate.

    Perhaps the inconsistency (sometimes it works on others, sometimes not) was due to the mixed content on the page (http and https contents). 

    What I suggest also is to re-embed the form using on its regular http URL and then observe if end-user still encounter issues.

    Do let us know if issue persist even after doing the suggested changes.

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    Answered by ctphoto on September 02, 2015 at 09:13 AM

    Thanks for catching THAT issue. I contacted my web host and they corrected the SSL issue. I will keep a watch on the Captcha issue and see if anyone still complains. I have tested it also in Windows 10 browsers and it seems to work every time.


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    JotForm Support

    Answered by BDAVID on September 02, 2015 at 12:35 PM

    Glad to know that, contact us any time you want to, we will be glad to assist you.