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    Invoice number not showing up on Authorize.net

    Asked by redpalm on September 02, 2015 at 10:20 AM

    We are having the same issue as:

    http://www.jotform.com/answers/506019-Invoice-not-showing-up-in-Authorize-net

    We are almost all done with our new Authorize.net integration, however, the invoice number is not showing up.

    We did follow the instructions on the hidden field/unique ID with a prefix.  Which shows up correctly on our notifier emails, but does not pass through on the Authorize.net emails.  Regarding field: Invoice

    Here are our Authorize.net settings:

     

    Here is a screen shot of the Jotform:

     

    And the Authorize.net Email receipt:

    Any ideas?

    Page URL:
    http://www.c3tb.org/developer/

    showing up Emails JotForm uploads unique id
  • Profile Image
    JotForm Support

    Answered by david on September 02, 2015 at 01:45 PM

    Hi,

    To set the invoice number to a certain field, click on your payment field, then click on the little gear in the top right to open the settings:

    Then change the "Invoice Number Field" to your invoice field.  This should allow for it to come through properly.

    If it still does not, let us know and we will be happy to have another look.

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    Answered by redpalm on September 02, 2015 at 02:08 PM

    Perfect, that did the trick!  Didn't even know the gear/options button was available for this type of field!

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    JotForm Support

    Answered by david on September 02, 2015 at 03:11 PM

    Glad to hear it!  If you have any further questions, let us know and we will be happy to help.