What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form conditions work on my computer but when I try it on another computer they do not.

    Asked by kingkest on September 03, 2015 at 08:22 AM

    my form conditions work on both browsers I use IE 10 and Firefox 40.0.3 but when i tried on two other computers in the office the conditions did not work properly. Do you have any ideas on why or how to fix it?

    Page URL:
    http://form.jotformpro.com/form/52444287915967

    another work TRY office 3 and ie 10
  • Profile Image

    Answered by victor on September 03, 2015 at 10:14 AM

    Hello,

    I cloned your form and was playing around with it. It seems that the form is working correctly. It could be just a cache issue on the other computer.

    Could you please indicate what condition are not working. Since you have many condition, I could be overseeing something. I have tested in both Chrome and Firefox.

    Regards

    Victor M Larrea

  • Profile Image

    Answered by kingkest on September 03, 2015 at 10:16 AM

    When the shutter type is picked, Module A, Module C or Version B, it should only pop up 1 of the two profile heights. and when you pick the sliding direction, horizontal you should get the sliding options but if vertical is picked you do not get the sliding options.

     

    It does not work on IE8 and possibly IE9, I do not have an IE9 accessible computer to test it on.

  • Profile Image

    (Private)

    Answered by victor on September 03, 2015 at 12:04 PM

    Hello,

    I have been reviewing your form, but do not see any vertical options. I only see horizontal options.

    I may be overlooking and will review again. If I am mistaken please let me know.

    Regards

    Victor M Larrea

  • Profile Image

    Answered by kingkest on September 03, 2015 at 12:08 PM

    there are no sliding options for vertical as i stated in my previous comment. I have my conditions working properly. It just does not work on IE8. I have not tested IE9 because I do not have access to it on my work computer.

  • Profile Image

    Answered by victor on September 03, 2015 at 12:21 PM

    Hello

    Sorry for the confusion. I have been testing on IE11 and see the following:

    Horizontal option:

    Vertical option:

    I currently do not have IE8 or not 9 at the moment, but will try to install it and test it out. I will let you know if I can reproduce the issue. 

    It seems to be working properly on this version.

    Regards

    Victor M Larrea

     

  • Profile Image

    Answered by kingkest on September 04, 2015 at 01:34 PM

    Has anyone on Jotforms end checked if my form works on their IE8 or IE9? We use IE8 here and it does not work properly...

  • Profile Image

    Answered by victor on September 04, 2015 at 02:21 PM

    Hi,

    Sorry for the delay. IE8 is very old and is no longer supported by Microsoft. Unfortunately I have to confirm with you. It seems that the condition is not working properly. I will try to install IE9 and verify. Unfortunately, even if this does not work on IE9, there won't be much we can do. MicroSoft no longer supports IE8 and by the end of the year IE9 will not be either.

    The best suggestion I could give you is to upgrade your internet explorer or use another one like Mozilla FireFox or Google Chrome (This two are more stable).

    I will report this to our backend team, but do not guarantee it will be solve in this version.

    Regards

    Victor M Larrea

  • Profile Image

    Answered by kingkest on September 04, 2015 at 02:25 PM

    Alright thanks anyway. I will have to let our customers know to use Firefox or update their IE