What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    We are unable to open any documents in jotforms.

    Asked by sbartley on September 03, 2015 at 02:31 PM

    Unable to open any forms, we're receiving error messages.  

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 03, 2015 at 05:29 PM

    I've checked your account and I can see several forms that have been shared with you


    I was even able to see and download a submission from the form on top. Please make sure you have made a fresh login (log out and login back again)

    If the problem continues, please let us know and we will gladly assist you.