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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal Shipping not getting weights?

    Asked by rickvv on September 04, 2015 at 10:08 AM

    My form is set to have weights in the Shipping, and PayPal has a shipping method using weight also.

    Then I submit, the prices of the product are sent into PayPal, but not the weights for shipping calculation totals.

    http://www.jotform.com//?formID=32613230572950

    Can someone look into this form to see if I've missed something, or does it look like a mistake in my PayPal settings?

    Thanks very much,

    rickvv

    Page URL:
    http://www.ricksbees.com/order

    Getting JotForm prices settings product
  • Profile Image
    JotForm Support

    Answered by Kiran on September 04, 2015 at 12:48 PM

    I was trying to find the issue by cloning your JotForm to my account and added my sandbox PayPal account. While searching the forum, I was able to find the following thread where one of our users has actually find the issue and provided with the solution.

    http://www.jotform.com/answers/507902

    In short, there is a setting under shipping calculations in the PayPal account to use the shipping fee in the transaction which needs to be selected as No.

    After changing this option, I am now able to see the shipping cost after redirecting to PayPal.

    Hope this information helps. Please change the setting in your PayPal account as well and see if that helps. Let us know if you need any further assistance. We will be happy to help.

  • Profile Image

    Answered by rickvv on September 04, 2015 at 01:00 PM

    I looked at that answer and completely missed that setting. I had two shipping settings in Jotform (priority and ground), and one had the "no" dot, and one didn't.

    When I changed the dot to "no" on both, it just started working.

    Thanks for pointing me to that other thread!

    (PayPal's wording on those options is very strange).

    Thanks again!!

  • Profile Image
    JotForm Support

    Answered by Kiran on September 04, 2015 at 02:02 PM

    Great!! Glad to see that the issue is now resolved for you. Please do not hesitate to get in touch with us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!!!!

  • Profile Image

    Answered by Dennis  on December 03, 2015 at 07:34 PM

    Yea thats great and all, but if they don't provide a zip code, then they dont have to pay shipping. I am having that problem right now. So far i've come out of pocket 3 orders and counting. I can't figure this out....

     

    my website is www.betterinvestmentgraphics.com and my store papypal buttons will give free shipping even though my settings are reflected here.

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 04, 2015 at 12:30 AM

    Hi Dennis,

     

    I have moved your concern on a separate thread so we can better assist you. You can check the thread here: http://www.jotform.com/answers/717686. We will attend to your concern as soon as possible.

     

    Do let us know if you need further assistance.
    Regards.