What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why my FTP upload no longer working.

    Asked by EndeavorPrinting on September 04, 2015 at 10:23 AM

    My FTP was working fine until yesterday. One of my clients received an error uploading a file using a form i created on jotform that has my ftp integrated. I checked the form and saw that the ftp sub folders are not being recognized and i received this error attached when i cut and paste the directory sub folders. I checked via filezilla to see if my ftp is working properly and it seems to be fine. I contacted my website provider to see if they added any restriction to my ftp and they replied saying no new restriction was added since may of 2015. Is there something on your end that could of caused this error.

    Page URL:

  • Profile Image

    Answered by KadeJM on September 04, 2015 at 12:23 PM

    To my understanding it appears that you are having some issues with using our FTP Upload Feature.

    I would suggest removing the FTP Upload then reapplying it to rebuild it to see if that will help to correct the problem.

    But, if this issue continues please do let us know and we will gladly investigate the problem more.