A customer is concerned that she filled out a jot form that wasn't secure. What do I tell her? Is this information shared with anyone else?

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    Asked on September 04, 2015 at 10:49 AM
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    Answered on September 04, 2015 at 12:24 PM


    We do not share your data with anyone.  We do not even use or scan it for our own internal purposes. 

    All submission data on our server are secure. We have a very powerful cloud of servers in SSAE16 Audited facilities which provides security protection against malicious attacks like SQL injection and denial of service (DOS) attacks.

    If you use SSL/secure form URL to accept submission, the data transferred from your browser to our server will also be secure. We support high-grade 256-bit encryption.

    You have option where you can select if you want the form data to be secured. You can use the secure / SSL form URL or embed script. 

    Here is a guide on how to receive SSL submissions: http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    If you want your form user to know that their data will be sent securely, you can add enable security certificate seal in your form. Here is a guide which you can refer:  http://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms

    Please be informed that in free accounts you can only receive 10 secure / SSL submissions. Please check our pricing page for more information on available plans and it's submission limits. 

    We're now also Safe Harbor certified. Please see our updated Privacy policy here.


    If you have any further questions, let us know and we will be happy to help.