Receiving Duplicate Submissions

  • CASnewstudents
    Asked on September 4, 2015 at 12:36 PM

    My form is sending though each submission multiple times. Sometimes a submission will go through three times. Other times, it will submit almost ten times.

  • bigmeltz
    Replied on September 4, 2015 at 12:43 PM

    This is a common issue apparently, solved by removing and re-integrating google sheets, assuming you meant that you got multiple sheet entries. If it was email entries, then I think there was a jotform side issue that caused it yesterday morning.

     

  • CASnewstudents
    Replied on September 4, 2015 at 1:01 PM

    Forgive me for sounding ignorant, but how do I remove and reintegrate the sheet?

  • Mike
    Replied on September 4, 2015 at 2:41 PM

    To redo the integration, go to the form editor and click on the Integrations icon.

    Receiving Duplicate Submissions Image 1 Screenshot 40

    Then, you should be able to manage the form integrations.

    Receiving Duplicate Submissions Image 2 Screenshot 51

    It seems that there are similar entries on your forms, but they are actually different submissions (uploaded photos are different on them).

    Receiving Duplicate Submissions Image 3 Screenshot 62

    Let us know if you need any further assistance on this. We will be happy to help.