What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Receiving Duplicate Submissions

    Asked by CASnewstudents on September 04, 2015 at 12:36 PM

    My form is sending though each submission multiple times. Sometimes a submission will go through three times. Other times, it will submit almost ten times.

    Duplicate Submission
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    Answered by bigmeltz on September 04, 2015 at 12:43 PM

    This is a common issue apparently, solved by removing and re-integrating google sheets, assuming you meant that you got multiple sheet entries. If it was email entries, then I think there was a jotform side issue that caused it yesterday morning.

     

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    Answered by CASnewstudents on September 04, 2015 at 01:01 PM

    Forgive me for sounding ignorant, but how do I remove and reintegrate the sheet?

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    JotForm Support

    (Private)

    Answered by Mike on September 04, 2015 at 02:41 PM

    To redo the integration, go to the form editor and click on the Integrations icon.

    Then, you should be able to manage the form integrations.

    It seems that there are similar entries on your forms, but they are actually different submissions (uploaded photos are different on them).

    Let us know if you need any further assistance on this. We will be happy to help.