Why can't my senders receive reply from Jotform?

  • DandC
    Asked on September 5, 2015 at 8:28 PM

    Hello,

    I reply to the submission in my inbox on Jotform, but the senders have not receive them.

  • Jan
    Replied on September 6, 2015 at 4:50 AM

    I was able to send a reply to the sender in the submissions area.

    Why cant my senders receive reply from Jotform? Image 1 Screenshot 20

    Please ask your users to check their spam or junk folders. If it is still the same, please ask them to white list our IP addresses.

    Thank you.