What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't my senders receive reply from Jotform?

    Asked by DandC on September 05, 2015 at 08:28 PM


    I reply to the submission in my inbox on Jotform, but the senders have not receive them.

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    JotForm Support

    Answered by Jan on September 06, 2015 at 04:50 AM

    I was able to send a reply to the sender in the submissions area.

    Please ask your users to check their spam or junk folders. If it is still the same, please ask them to white list our IP addresses.

    Thank you.