Why can't my senders receive reply from Jotform?

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    DandC
    Asked on September 05, 2015 at 08:28 PM

    Hello,

    I reply to the submission in my inbox on Jotform, but the senders have not receive them.

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    Jan
    Answered on September 06, 2015 at 04:50 AM

    I was able to send a reply to the sender in the submissions area.

    Please ask your users to check their spam or junk folders. If it is still the same, please ask them to white list our IP addresses.

    Thank you.