What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not able to edit the first field in Italian version of JotForm

    Asked by ermenegildo on September 08, 2015 at 12:36 AM

    I wanted to tell you something else: in some form, can not I edit the first field. When you hover your mouse on the icon in the upper right (the gear) and not 'clickable.

    This is one of those:

    http://form.jotformpro.com/form/52325635237959

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    JotForm Support

    Answered by BJoanna on September 08, 2015 at 03:28 AM

    I have cloned your form and I was not able to replicate mentioned issue. A was able to edit first field and I was able to click on Properties option. 

    I have also logged in to your account and I was able to select first field inside of Form Builder. 

    Please clear your browser cache. You can also try using different browser. 

    If the problem persist, please explain in more details what exactly are you trying to change on your first field. If possible provide us a screenshot of your issue. 

    Hope this will help. Let us know if you need further assistance. 

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    Answered by ermenegildo on September 08, 2015 at 09:31 AM

    Thankyou

    I have clean my browser cache and I try using different browser but the result it is the same

    I made a video that explain the two forms in which you can not change the first field: http://screencast.com/t/EHbZQwEzs8cB
     
    Thankyou
    Ermes
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    JotForm Support

    Answered by beril on September 08, 2015 at 09:52 AM

    Hi,

    We are sorry for confusion. Thank you for your detailed video. I understood your issue. From my side, it works fine. I am able to click on properties when I login to your account.

    Can you embed the code with IFrame Method and can you inform us about that issue? I am waiting for your response.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    JotForm Support

    Answered by BJoanna on September 08, 2015 at 11:35 AM

    From video you provided I noticed that you are using Italian version of JotForm builder. When I switched my Form Builder to Italian I was able to reproduce mentioned issue.

     

    I will escalate this issue to our developer and we will inform you via this thread once this issue is resolved.

    For now I can suggest you to switch your JotForm builder to English and then to edit your first field.