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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    pdf get ready not working

    Asked by speters123 on September 09, 2015 at 03:36 PM
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    JotForm Support

    Answered by Boris on September 09, 2015 at 07:35 PM

    Are you talking about the Get PDF button on your submissions page?

    I'm afraid that I can't replicate the issue you are describing - it seems to function fine on my end in both Firefox and Chrome. I have logged into your account to test, and the Get PDF button has worked successfully on all three of your form's submission pages in my tests.

    If you were experiencing any issues with this feature, can you please try again, and see if it is working now?

    We also recommend using Chrome or Firefox browsers, for best experience with our Form Builder, though this feature should work regardless of your browser.

    Please let us know if you are still experiencing the issue, or if I have misunderstood which feature you were having troubles with, and we will be happy to check further. Thank you.