What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Members who are trying to register in my form are receiving an "Invalid Configuration" error

    Asked by membership157 on September 09, 2015 at 04:11 PM
    Greetings Welvin,

    I am having several issues with submissions and payments on our website?
    Members trying to register are receiving an "Invalid Configuration" notice?
    Can you check it out and let me know what needs to be done to correct it please?
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    JotForm Support

    Answered by Welvin on September 09, 2015 at 04:24 PM

    The issue is particularly related to the Credit Card payment in the Paypal Pro field. And this is also because of the Paypal Pro Settings in your Paypal Account. It's either the Paypal Pro is not yet enabled in your account or you do not agree to the billing agreement in your Paypal Pro settings.

    You should contact Paypal and ask them to enable Paypal Pro in your account. Or, try doing it in this page:


    Click "Get Started Today" button and that should take you to another page where you can see a number to call or signup online.