What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I remove the email @jotform When emailing to a customer?

    Asked by seanwatkins on September 09, 2015 at 05:59 PM

    Please tell me yes :))

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    JotForm Support

    Answered by ashwin_d on September 10, 2015 at 01:38 AM

    Hello seanwatkins,

    I am not sure if I have understood your question correctly.

    Do you mean to say that you are not receiving submission emails? I did check your form's notification email alert and found that you have not set the "Sender Email" yet. Please check the screenshot below:


    That could be the reason why you are not receiving submission emails from your form. Please be noted that if sender email address is not provided, the receiving email server will most likely mark the incoming email as spam or simply reject it.

    I would suggest you to set the sender email to noreply@jotfrom.com and see if that solves your problem. Do get back to us if the issue persists.

    Thank you!