Can I remove the email @jotform When emailing to a customer?

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    seanwatkins
    Asked on September 09, 2015 at 05:59 PM

    Please tell me yes :))

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    ashwin_d
    Answered on September 10, 2015 at 01:38 AM

    Hello seanwatkins,

    I am not sure if I have understood your question correctly.

    Do you mean to say that you are not receiving submission emails? I did check your form's notification email alert and found that you have not set the "Sender Email" yet. Please check the screenshot below:

     

    That could be the reason why you are not receiving submission emails from your form. Please be noted that if sender email address is not provided, the receiving email server will most likely mark the incoming email as spam or simply reject it.

    I would suggest you to set the sender email to noreply@jotfrom.com and see if that solves your problem. Do get back to us if the issue persists.

    Thank you!