What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Lost Information

    Asked by SocialMediaVA on September 10, 2015 at 01:13 PM

    I logged into our account this morning and Lost approximately 70 submissions out of our Episode Submission folder. They are just gone. Do you know why this may have happened and what i can do to retrieve them? This is very important that i get this information back asap! 

    http://www.jotform.us/form/50295157443153

    Page URL:
    http://www.jotform.us/form/50295157443153

    information Submissions JotForm www and
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    Answered by SocialMediaVA on September 10, 2015 at 01:52 PM

    Jot form, please help!!!!!! our data just disappeard and we need to retrieve it

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    JotForm Support

    Answered by david on September 10, 2015 at 05:32 PM

    Hi,

    The form you referenced is associated with the user "voiceamerica".  The form is shared from their account to yours and to one other user.  Since we do not remove submissions on our end, it is likely one of the other people that has access to the form deleted them.  Unfortunately, we cannot recover deleted submissions.  You may want to follow up with the other two people that have access to the form and see if either one deleted the submissions.

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    Answered by SocialMediaVA on September 10, 2015 at 05:46 PM

    Hi David,

     

    Thank you for the response. I have been the only one to work out of JotForms for the last 3 days to our knowledge and I was not the one to delete the information. Can you tell me which account these were deleted from?

     

    Thank you

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    JotForm Support

    Answered by david on September 10, 2015 at 07:00 PM

    Unfortunately, we do not have a logs of changes made to forms or submission deletions.  You would need to follow up with the other people that have access to the form to see if they had done so.