What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are not working the auto responder

    Asked by Clubedotecnico on September 10, 2015 at 01:45 PM
    the forms were running and now people no longer receive responses from emails  
    My Forms Emails responses and receive
  • Profile Image
    JotForm Support

    Answered by david on September 10, 2015 at 05:04 PM

    Hi,

    I checked your email notification and it looks like you are using a your own email address:

    There may currently be an issue with using customer sender addresses.  For now, I would recommend changing the send email to "noreply@jotform.com" or using Madrill as a workaround:

    https://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill