My forms are not working the auto responder

  • Clubedotecnico
    Asked on September 10, 2015 at 1:45 PM
    the forms were running and now people no longer receive responses from emails  
  • David JotForm Support
    Replied on September 10, 2015 at 5:04 PM

    Hi,

    I checked your email notification and it looks like you are using a your own email address:

    My forms are not working the auto responder Image 1 Screenshot 20

    There may currently be an issue with using customer sender addresses.  For now, I would recommend changing the send email to "noreply@jotform.com" or using Madrill as a workaround:

    https://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill