What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is Custom Sender Email Addresses Going Away??

    Asked by StudioBe on September 10, 2015 at 05:05 PM

    JotForm,

    I would like to know if the option to use custom sender email addresses is going away? In light of the current problem with form submissions, you have only offered "work around" solutions that involve changing sender addresses back to noreply@jotform.com. THIS WILL NOT WORK FOR ME. I need to be able to use custom sender addresses otherwise I need to find a different company to do business with.

    Please reply to this post if you are a user that needs to have this feature!!

    sender email Submissions JotForm problem POST
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    JotForm Support Manager

    Answered by Jeanette on September 10, 2015 at 05:08 PM

    Our developers are aware of this email problem and they should fix this soon. In the meantime please use any of these workarounds:

    1. Change the sender email to noreply@jotform.com / noreply@formresponse.com

    2. Use Mandrill to keep using the custom sender email

    https://www.jotform.com/help/240-Set-Email-Field-as-the-Notification-Sender-Email-Address-with-Mandrill

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    JotForm Support Manager

    Answered by Jeanette on September 10, 2015 at 05:09 PM
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    Answered by StudioBe on September 10, 2015 at 05:11 PM

    JotForm Support,

    There is no way I can possibly go in and edit all my emails and preform the work around!! I have 100's of them using custom sender email addresses! So you if it broken and being fixed, that's one thing. If it's going away, so am I.

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    JotForm Support Manager

    Answered by Jeanette on September 10, 2015 at 06:13 PM

    That is a temporary solution we are proposing, meanwhile our developers are taking care of this.