Email not being sent. Two fixes don't work.

  • Profile Image
    TrentBand
    Asked on September 10, 2015 at 11:17 PM

    Tried both of the fixes and emails are still not being sent.  What is the status of this and is there an estimated time to repair?

  • Profile Image
    EltonCris
    Answered on September 11, 2015 at 05:49 AM

    I checked your recipient email on the server logs and the notifications are successfully sent to your email. I see no errors so far. 

    May I suggest to review again on your side, see if they don't end up on your spam folder or not rejected. I would also recommend adding Jotform to your email service provider's white list, this will help. https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If you continue to encounter the problem, let us know and we'd be happy to help.

  • Profile Image
    TrentBand
    Answered on September 11, 2015 at 07:46 AM
    Thank you for the prompt reply. I redid the forms today and they were
    sucessfully sent, so it looks like the issue has been fixed. But I think
    your logs are wrong because none of the non-test ones were received
    yesterday. Thank you for the great product. This is my free account but
    I also have a paid account under gastokes@pilotcat.com and we are just
    beginning to use it and see great potential.
    Thank you,
    Greg Stokes
    Treasurer
    Trent Middle School Band Booster Association
    ...
  • Profile Image
    david
    Answered on September 11, 2015 at 11:56 AM

    Thank you very much again for your patience.  This should now be fully resolved.  If you have any further problems with your notifications, please create a new thread and let us know as soon as possible and so we can look into it.