- TrentBandAsked on September 10, 2015 at 11:17 PM
Tried both of the fixes and emails are still not being sent. What is the status of this and is there an estimated time to repair?
- JotForm SupportEltonCrisAnswered on September 11, 2015 at 05:49 AM
I checked your recipient email on the server logs and the notifications are successfully sent to your email. I see no errors so far.
May I suggest to review again on your side, see if they don't end up on your spam folder or not rejected. I would also recommend adding Jotform to your email service provider's white list, this will help. https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
If you continue to encounter the problem, let us know and we'd be happy to help.
- TrentBandAnswered on September 11, 2015 at 07:46 AMThank you for the prompt reply. I redid the forms today and they were
sucessfully sent, so it looks like the issue has been fixed. But I think
your logs are wrong because none of the non-test ones were received
yesterday. Thank you for the great product. This is my free account but
I also have a paid account under email@example.com and we are just
beginning to use it and see great potential.
Trent Middle School Band Booster Association
- JotForm SupportdavidAnswered on September 11, 2015 at 11:56 AM
Thank you very much again for your patience. This should now be fully resolved. If you have any further problems with your notifications, please create a new thread and let us know as soon as possible and so we can look into it.