What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email not being sent. Two fixes don't work.

    Asked by TrentBand on September 10, 2015 at 11:17 PM

    Tried both of the fixes and emails are still not being sent.  What is the status of this and is there an estimated time to repair?

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    JotForm Support

    Answered by EltonCris on September 11, 2015 at 05:49 AM

    I checked your recipient email on the server logs and the notifications are successfully sent to your email. I see no errors so far. 

    May I suggest to review again on your side, see if they don't end up on your spam folder or not rejected. I would also recommend adding Jotform to your email service provider's white list, this will help. https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    If you continue to encounter the problem, let us know and we'd be happy to help.

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    Answered by TrentBand on September 11, 2015 at 07:46 AM
    Thank you for the prompt reply. I redid the forms today and they were
    sucessfully sent, so it looks like the issue has been fixed. But I think
    your logs are wrong because none of the non-test ones were received
    yesterday. Thank you for the great product. This is my free account but
    I also have a paid account under gastokes@pilotcat.com and we are just
    beginning to use it and see great potential.
    Thank you,
    Greg Stokes
    Trent Middle School Band Booster Association
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    JotForm Support

    Answered by david on September 11, 2015 at 11:56 AM

    Thank you very much again for your patience.  This should now be fully resolved.  If you have any further problems with your notifications, please create a new thread and let us know as soon as possible and so we can look into it.