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Not receiving email notificationsAsked by erinstarkphoto on September 11, 2015 at 01:43 PM
I just created a photography session contract form with a payment button at the bottom (via paypal). I did a test with the form before I added the payment and I received the email notification right away. After adding the payment button I sent the link to the form to my clients so they could fill it out and pay.
I had one client fill it out, submit and pay. I never received a notification email, and it doesn't show any submissions on the jotform site either, but I did get her payment through paypal.
email notifications not receiving email email receiving
JotForm Support Manager
I made a test and it worked fine, the submission will not be sent unless there is a payment via paypal which I "completed" via the submission view only to make to work this test.
So in theory if someone truly pays, it should work.