What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PayPal is upgrading the certificate for www.paypal.com to SHA-256.

    Asked by nadav064 on September 12, 2015 at 05:39 AM

    Hey there,

    I got this message today from paypal:

    "PayPal service upgrades.

    Nadav Peleg,

    Because these changes are technical in nature, we advise that you consult with your individuals responsible for your PayPal integration. They will be able to identify what, if any, changes are needed. Please share this email and the hyperlinks below with your technical contact for evaluation.

    As we have previously communicated to you, PayPal is upgrading the certificate for www.paypal.comto SHA-256. This endpoint is also used by merchants using the Instant Payment Notification (IPN) product. 

    This upgrade is scheduled for 9/30/2015; however, we may need to change this date on short notice to you to align to the industry security standard.

    You’re receiving this notification because you’ve been identified as a merchant who has used IPN endpoints within the past year. If you have not made the necessary changes, we urge you to do so right away to avoid a disruption of your service!

    Testing in the Sandbox is one of the best ways to make sure your integration works. Sandbox endpoints have been upgraded to accept secure connections by the SHA-256 Certificates.

    Full technical details can be found in our Merchant Security System Upgrade Guide. In addition, our2015-2016 SSL Certificate Change microsite contains a schedule of our service upgrade plan.

    Thanks for your patience as we continue to improve our services."


    I would like to know if it's okay with my jotform payments? or I need to change something? because I know jotform used the IPN of paypal.. help me please

    Thank you



    Nadav Peleg

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on September 12, 2015 at 09:45 PM

    Hi Nadav,

    We are aware of the update and I think our developers are already checking this matter. I have forwarded this thread to them so if there are updates, you will be notified here as well.




  • Profile Image

    Answered by nadav064 on September 13, 2015 at 02:15 AM

    okay, so I don't need to do anything about it?

  • Profile Image
    JotForm Support

    Answered by jonathan on September 13, 2015 at 01:25 PM

    As far as I can see, there is no option on the Form Builder that can allow us users to control the certificate use by Paypal. 

    So yes, let us wait for updated response from our developer or any announcement associated to it on our support forum.



  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 14, 2015 at 04:37 AM

    Our servers are already updated with the latest security certificates that are using SHA-256 algorithm. This changes that are to be implemented by PayPal will not affect JotForm's integrations, so you do not have to be concerned. Your PayPal-integrated forms should work normally as expected.

    Best regards