What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I would like to cancel my account

    Asked by circuitjumper on September 14, 2015 at 12:45 PM

    Hello,

    I no longer have a need for the service you provide and would like to cancel my account.  For some reason, I find no instructions on your website as to how to do so.

    Please help.

    Thank you,

    Gregory Smith

    my account cancel my account
  • Profile Image
    JotForm Support

    Answered by Welvin on September 14, 2015 at 04:14 PM

    Hi Gregory,

    You already did it based on our records. Your account will be automatically set back to the Free Plan on September 26, 2015.

    Thanks

  • Profile Image

    Answered by circuitjumper on September 14, 2015 at 04:16 PM

    Yes, thank you.  I eventually figured it out.  Perhaps instruction could be listed under your F.A.Q. section since it seems to be a frequently asked question.

  • Profile Image
    JotForm Support

    Answered by Welvin on September 14, 2015 at 05:19 PM

    You're welcome.

    Yes, we actually have it under Billing. Here's the link for Paypal: http://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription

    Here's the other for credit card:

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-back-to-Free-Account 

    Thanks