Form not loading properly when viewed on eBay app

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    Asked on September 15, 2015 at 08:22 AM

    Hi All,

    I've been trying for some time to integrate Jotform into an ebay listing that allows customers to upload images (I sell personalised items).

    Unfortunately although it works fine in a browser - It doesn't work with the ebay App.

    I know this is due to app limitations/restrictions and not a jotform issue but if there is a work-around I would love to find it.

    I found this thread...

    and I'm afraid this solution didn't work - I tried embedding the form direct, and also containing it in an object with the form embedded on a separate web page.

    At the moment I simply tell customers that if they're using the app they have to open their browser and copy/paste a link but unfortunately many customers don't read this or simply aren't computer literate enough to follow the instructions, which means lots of time wasted answering messages.


    If I could find a way to embed a form that works on the ebay app it would save me hours every week and a lot of frustration.


    So - If anybody had managed to pull this off please do let me know.




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    Answered on September 15, 2015 at 12:02 PM


    It seems like the eBay app is preventing the Javascript to be loaded properly, this is why the required error messages and the upload field does not seem to work. I also see that eBay has some HTML and Javascript policy that may be also limiting the form's function, here's the link about it: 

    However, could you try the following:

    1. First, try embedding the form using the iFrame code in this link: Make sure to remove the previously added codes.

    2. Make sure also to embed using the secure embed link. This means you'll use the SSL protocol on your forms, here's a guide about SSL submissions: Make sure that your iFrame embed code uses https://secure on its src link.


    See if the above steps will help when viewing using the eBay app.

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    Answered on September 15, 2015 at 01:55 PM

    Hi and thanks for the idea. I hadn't tried this before.

    I have now tried this without SSL but it didn't work.

    I can set-up SSL if you think it would make a difference.


    Thanks again,


  • Profile Image
    Answered on September 15, 2015 at 04:40 PM

    Hi John,

    Please do try using the SSL version of the form

    It is imperative because eBay will most likely block unsecure contents.

    Please let us know if still not working.