Why aren't we receiving notice via email when we get in an agreement?

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    Asked on September 15, 2015 at 02:52 PM



    Only some of our agreements are being sent to our email inbox, the others are being held up in jot form for some reason. Can someone please look into this?



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    Answered on September 15, 2015 at 06:11 PM

    I would like to apologize for the inconvenience. I checked your account and most of them are Agreement Forms. To my understanding, when your form is submitted, you are able to receive email notification on some of your forms and not on the others, is that correct? 

    I would suggest you try to check how your Notifiers are set up: Setting-Up-Email-Notifications. It's possible that is caused by misconfiguration. 

    Also, we're sending out the form emails to the email address on your Notifier when your form is submitted. I have checked your mail logs and there are no "Failed" emails being sent to your email address. You can check that in your account by following the steps from this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    If you can provide us more information of the issue you're having wherein you were able to get a specific submission posted on the submission page but you didn't receive any email notification of that submission on your email address.

    You can also check this guide for future references; How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    I hopet his helps. Let us know if you need any further assistance. Thank you.