What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form doesn't accept file uploads through a File Upload field

    Asked by EKHormeku on September 15, 2015 at 05:06 PM

    I want people to upload pictures to my site.

    I also want them to upload option to be mobile friendly.

    Page URL:
    rnwyapp.com/registration

    squarespace won't Mobile mobile friendly
  • Profile Image
    JotForm Support

    Answered by Boris on September 15, 2015 at 08:44 PM

    The problem is that you are actually using two forms on your website - and each form must have its own submit button in order for the form to be submitted. Your current form on JotForm is this one:

    http://www.jotform.us/form/52575971722160

    It only has a File Upload field on it, and a Mobile Responsive widget, without a Submit button

    In order for your form to be able to accept submissions, it must have a Submit button that your users will click on. For this reason, I recommend that you create your entire form with the Full Name, Email address, File Upload, and other fields that you are trying to collect in your other form directly in your JotForm form instead.

    You can use our easy fields from the Quick Tools section to add the name and email fields to your form.

    I hope this helps. Please let us know if you need further assistance.

  • Profile Image

    Answered by EKHormeku on September 15, 2015 at 11:12 PM

    Thank you so much for your response. I added a submit button and it works.

    However, it seems like I'm not having any luck remaking the form I made on SquareSpace. For some reason the text boxes aren't allowing me to write in them. Any help?
  • Profile Image
    JotForm Support

    Answered by BJoanna on September 16, 2015 at 03:25 AM

    Considering that your last issue is not related to your original issue I have moved your last question to separate thread an we will provide you an answer there shortly.

    http://www.jotform.com/answers/663085