What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The problem is that you are actually using two forms on your website - and each form must have its own submit button in order for the form to be submitted. Your current form on JotForm is this one:
It only has a File Upload field on it, and a Mobile Responsive widget, without a Submit button
In order for your form to be able to accept submissions, it must have a Submit button that your users will click on. For this reason, I recommend that you create your entire form with the Full Name, Email address, File Upload, and other fields that you are trying to collect in your other form directly in your JotForm form instead.
You can use our easy fields from the Quick Tools section to add the name and email fields to your form.
I hope this helps. Please let us know if you need further assistance.
Considering that your last issue is not related to your original issue I have moved your last question to separate thread an we will provide you an answer there shortly.