What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not getting our notifications.

    Asked by CREHR on September 16, 2015 at 10:46 AM

    We are not receiving our Jot form submissions. I notices that other people are having the same issue on the forum. Can you please look into this.


    Thank you

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    JotForm Support Manager

    Answered by Jeanette on September 16, 2015 at 01:09 PM

    Please accept our apologies for these inconveniences.Our developers have fixed this problem,

    If for some reason the emails still do not come, I would recommend to double check that no fields are missing or set to "Please select" in the email notification settings.

    And check if the email address is not in our bounce list:


    The emails that were missing should arrive later on.