We are not getting our notifications.

  • CREHR
    Asked on September 16, 2015 at 10:46 AM

    We are not receiving our Jot form submissions. I notices that other people are having the same issue on the forum. Can you please look into this.

     

    Thank you

  • Jeanette JotForm Support
    Replied on September 16, 2015 at 1:09 PM

    Please accept our apologies for these inconveniences.Our developers have fixed this problem,

    If for some reason the emails still do not come, I would recommend to double check that no fields are missing or set to "Please select" in the email notification settings.

    And check if the email address is not in our bounce list:

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    The emails that were missing should arrive later on.