- fisherlindseyAsked on September 17, 2015 at 10:36 AM
I am a sub-user for an account and I am unable to do basic things like create new forms or sort old forms into folders. Can I do these basic functions as a sub-user? If so, how?
- JotForm SupportdavidAnswered on September 17, 2015 at 01:37 PM
Since your account is a sub-user only account, much of the functionality for registered accounts is not available. If you go to your account settings and click on the "Upgrade" tab, you can change your account to a "Starter"/Free account to gain access to those features.
The forms should still be shared with you. If not, just have them shared again and you should be all set. You would then be able to create and organize your forms. However, you will not be able to change the folders for the forms that are shared with you.