What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I create and sort forms as a sub-user?

    Asked by fisherlindsey on September 17, 2015 at 10:36 AM

    I am a sub-user for an account and I am unable to do basic things like create new forms or sort old forms into folders. Can I do these basic functions as a sub-user? If so, how?


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    JotForm Support

    Answered by david on September 17, 2015 at 01:37 PM


    Since your account is a sub-user only account, much of the functionality for registered accounts is not available.  If you go to your account settings and click on the "Upgrade" tab, you can change your account to a "Starter"/Free account to gain access to those features.

    The forms should still be shared with you.  If not, just have them shared again and you should be all set.  You would then be able to create and organize your forms.  However, you will not be able to change the folders for the forms that are shared with you.